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Got questions? We've got the answers. Dive into our FAQs for clear, concise insights on Go Vocal's features and pricing. Didn’t find what you were looking for? Contact us for more information.
Is this platform suitable for teams with limited time and staff?
Is this platform suitable for teams with limited time and staff?
Absolutely! We know time is precious, and we understand that local government teams are often stretched thin. With our intuitive interface and CMS-like content builder, launching and managing projects is straightforward and quick. Go Vocal’s platform is the ideal tool for teams that need to maximise their impact with minimal resources.
How does your platform simplify the process when there are more and more tools and separate data sources across different departments?
How does your platform simplify the process when there are more and more tools and separate data sources across different departments?
Our platform is built to be your central engagement hub to handle all facets of community interactions, no matter the department. Whether for online participation or collecting input at in-person engagement opportunities, the platform streamlines your processes and captures data into one central system. This way, you eliminate data silos and simplify analysis.
Will we be able to set up and manage the platform without specialised IT skills?
Will we be able to set up and manage the platform without specialised IT skills?
Certainly! Our platform is designed to be user-friendly so that anyone on your team, regardless of their technical background, can easily launch and manage community engagement projects. We empower your team to focus on engagement and feedback without the need to navigate complex tools.
Can we customise the project setup and access rights within the platform?
Can we customise the project setup and access rights within the platform?
Absolutely! Our platform is built with scalability in mind, offering flexible project design options and different access rights to accommodate your evolving needs. Whether you're looking to start small and grow your engagement efforts, or you need to manage large-scale projects across multiple departments, our platform can scale with you.
How does your platform address low engagement numbers and the challenge of reaching all resident groups?
How does your platform address low engagement numbers and the challenge of reaching all resident groups?
Our platform is a comprehensive toolbox designed to tailor the engagement journey to the specific preferences of your community. Recognising the importance of inclusivity, our platform offers a complete range of participation methods. Moreover, you'll be paired with a dedicated Government Success Manager who will advise you on connecting with more residents, fostering a more inclusive and successful engagement process.
Does your platform have ISO/IEC 27001:2013 certification?
Does your platform have ISO/IEC 27001:2013 certification?
Yes, our platform ISO/IEC 27001:2013 certified. This validates the strength of Go Vocal’s information security management system and confirms our commitment to maintaining data security for all our clients.
What is the cost of using your platform?
What is the cost of using your platform?
Our pricing structure is thoughtfully designed to accommodate your organization's unique needs and scale. We offer tiered pricing options that range from essential packages suitable for individual departments to premium offerings for bigger organizations that include more integration and customization options.
What kind of support can we expect after signing up for the platform?
What kind of support can we expect after signing up for the platform?
Once you join our community, you'll be paired with a dedicated Government Success Manager who will ensure a comprehensive onboarding. They will be your partner throughout your contract, providing ongoing support and expert advice to help you make the most of your platform. Additionally, you will be invited to various learning and training sessions, keeping you informed and enabling you to leverage our tool for continuous meaningful engagement.
How does user feedback contribute to the development of your platform?
How does user feedback contribute to the development of your platform?
We believe the best way to serve our clients is by actively involving them in our development process. Our platform is continuously refined and enhanced through the insights gained from our clients and rigorous user testing. This collaborative approach ensures that the features we prioritise address your needs.
Why should we choose Go Vocal?
Why should we choose Go Vocal?
Meeting the unique challenges of local governments is at the heart of what we do. We continuously innovate and build a roadmap based on insights and feedback from our clients. We're not just another big tech firm; we're a dedicated partner invested in your engagement success.
Is this a resident engagement platform?
Is this a resident engagement platform?
Yes! At Go Vocal, we usually use the term "community engagement platform" to reflect our inclusive approach. While traditional "citizen engagement" often focuses on citizens alone, our platform welcomes everyone in the community, regardless of citizenship status. This ensures that all individuals impacted by local policies—whether they are residents, workers, or stakeholders—can contribute their valuable perspectives. It's about engaging the entire community to build trust, foster collaboration, and shape a better future together.
